Refund policy

Return & Refund Policy

🔥 SIMPLE RETURNS. NO HASSLE.

At VinnyPowerNutrition, we want you to shop with complete confidence.

If you're not fully satisfied with your purchase, we're here to help.

⏱️ 14 DAYS TO RETURN

You have 14 calendar days from the date you receive your order to request a return.

✅ RETURN ELIGIBILITY

To qualify for a return, the product must be:

  • Unused and unopened

  • In its original condition

  • In its original packaging

  • Accompanied by proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

📦 HOW TO REQUEST A RETURN

  1. Contact us at apoioaocliente@vinnypowernutrition.com

  2. Include your order number and reason for the return

  3. We will provide return instructions

  4. Send the item back to the address provided

⚠️ Returns sent without prior authorization may not be accepted.

💸 RETURN SHIPPING COSTS

  • Return shipping costs are the responsibility of the customer unless the item received is defective, damaged, or incorrect.

  • No restocking fees will be charged.

🚫 NON-RETURNABLE ITEMS

For health, safety, and hygiene reasons, the following items cannot be returned once opened or unsealed:

  • Food supplements

  • Sports nutrition products

  • Personalized or custom-made products

  • Personal care and hygiene products

  • Hazardous materials or flammable goods

This does not affect your statutory rights if the product is defective or damaged.

⚠️ FINAL SALE ITEMS

Products clearly marked as Final Sale are not eligible for return or exchange unless they are defective or incorrectly supplied.

🔁 EXCHANGES

The fastest way to exchange an item is:

✔️ Request a return for the original item

✔️ Place a new order for the desired product

This ensures quicker processing and product availability.

🇪🇺 EUROPEAN UNION RIGHT OF WITHDRAWAL

If your order is delivered within the European Union, you have the legal right to withdraw from your purchase within 14 days without providing any reason.

The withdrawal period expires 14 days after the day you receive the goods.

To exercise this right, simply contact:

📩 apoioaocliente@vinnypowernutrition.com

Certain products may be exempt from withdrawal rights under applicable EU consumer protection laws, including sealed goods that are not suitable for return due to health protection or hygiene reasons once unsealed.

💰 REFUNDS

Once your return has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds are processed within 10 business days

  • The refund will be issued using the original payment method

Please note that banks and payment providers may require additional processing time.

If more than 15 business days have passed since approval of your refund, please contact:

📩 apoioaocliente@vinnypowernutrition.com

⚡ CONTACT US

For any questions regarding returns, refunds, or exchanges:

VinnyPowerNutrition

📧 apoioaocliente@vinnypowernutrition.com

📞 +351 937 732 806

📍 Rua Dr. Manuel Pacheco Nobre, Nº 38, Lojas 5 e 6, 2830-080 Barreiro, Portugal

NIF: 519295919

💪 VINNY POWER NUTRITION

Fueling Giants